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FAQs

You can reach us via:
📞 Phone: +2347011050465
📧 Email: info@liteza.ng
💬 Live Chat: Available on our website from 8 AM – 5PM

General Inquires

We operate as an online store, ensuring fast and reliable nationwide delivery.

Yes, vaping is legal in Nigeria, but you must be 18 years or older to purchase vape products.

Product & Availability

Our vapes come in two nicotine strengths, 2mg and 5mg.

It depends on your experience level. Beginners may prefer to go for a lower number of puffs, while advanced users might enjoy a higher number of puffs to last them for a long while. Also, in addition to the number of puffs of a device, the nicotine strength is also important, beginners may prefer lower nicotine strength while advanced users may go for higher nicotine.

No, we strictly sell nicotine-based  in compliance with Nigerian regulations.

Liteza's line of products are made using the most refined nicotine salts. This is to ensure that you received a smooth & memorable vaping experience.

Vapes produce vapor (puffs) from nicotine e-liquids without tobacco, while cigarettes burn tobacco, releasing over 7,000 chemicals, many of which are toxic and carcinogenic. Vapes have fewer contaminants, making them 95% less harmful than cigarettes.

Orders & Payment

We accept bank transfers, debit/credit cards, and mobile payment options for a secure shopping experience.

Unfortunately, we do not offer payment on delivery at the moment. All orders must be paid for before shipping.

Orders can only be modified or canceled within 30 minutes of placement. Contact our support team immediately for assistance.

Shipping & Delivery

Delivery takes 1-2business days within Lagos and 3-5 business days for other states. Express shipping is available for urgent orders.

Delivery fees vary by location. Shipping costs will be calculated at checkout.

Yes! Once your order is shipped, we will send you a tracking number via email or SMS.

Refunds & Returns

If your item arrives damaged, take clear photos and contact our support team immediately for assistance

Refunds are processed only for defective items or if we are unable to fulfill your order. Contact us for further assistance.

Vape Safety & Usage

Vape typically lasts 1-4 weeks, depending on usage and also number of puffs. Signs of replacement include a burnt taste, weak vapor production, or leakage.

Yes, but follow airline regulations. Most airlines require vapes to be carried in hand luggage.

If you prefer fruity flavors, try our quadberry, bananna or watermelon. If you like tobacco flavors, go for mint.